Terms of sale
Purpose of the T&Cs
These General Terms and Conditions of Sale aim to establish the rights and obligations between the S.A.S NYMFEA owner of the Fata Fea brand, SIRET number 920 126 240 000 18, with its registered office at 90 avenue de Wagram 75017 Paris (hereinafter « Fata Fea") and any natural person visiting (hereinafter "User") or any natural person who has made a purchase on the website www.fatafea.com (hereinafter "the Customer"). Any visit or purchase made on the website www.fatafea.com (hereinafter "the Site") automatically entails the acceptance of these terms and conditions in their entirety.
Fata Fea allows the Customer to purchase its own products (hereinafter "the Product(s)") on the Site, subject to these terms and conditions. In order to make a purchase on the Site, the Customer must select one or more Products that they wish to have delivered, as well as the delivery options, and complete the process by payment, after which Fata Fea will take care of shipping the Products in accordance with these terms and conditions, which constitutes the ordering process (hereinafter "the Order").
Fata Fea may modify these General Terms and Conditions of Sale at any time and without notice. This may occur to take into account any legal, jurisprudential, technical, etc. developments. If a change to these terms is made, the User and the Customer will be informed and will have to accept the new T&Cs. For each Order, the Customer will be asked to confirm acceptance of these General Terms and Conditions of Sale in force on the date of the Order. The mere visit of the User to the Site implies acceptance of these terms. If the User or the Customer disagrees with or does not accept these T&Cs, they must refrain from using the Site.
It is recommended that the User regularly consults the T&Cs by going to the following address: http://fatafea.com.
The Customer must be an adult and have legal capacity to place an Order on the Site or have the authorization of their legal representative.
Products
The products on the Site are each accompanied by a description.
The photographs of the products displayed on the Site can be freely consulted.
The photographs are produced with the aim of being as similar as possible to the Products delivered to the Customer. However, Fata Fea cannot guarantee that the Products will be exactly identical to the photographs (particularly with regard to colors and textures). There may be variations between the photograph and the Product delivered, especially due to color rendering limitations according to computer equipment.
Since each product is handmade, the knitwear is either crocheted or produced by hand on the domestic knitting machine & the same goes for the ceramic jewels, variations are inherent to this artisanal and artistic production, and each piece is unique.
The information and elements accompanying and/or illustrating the Products are not contractual (texts, photographs, graphics, etc.).
The Customer places their order with full knowledge of the information in this article. Therefore, Fata Fea cannot be held responsible in any way for any error or omission of any element concerning the Products. We strive to provide the best description of each of the Products for sale on www.fatafea.com, but it is impossible for us to guarantee communication of all the characteristics of each of the Products. If the Customer wishes to receive additional information, they are invited to contact the Customer Service at the following address: hello@fatafea.com.
Price
The prices displayed on the Site are indicated in Euros, all French taxes included, excluding shipping costs and participation in order processing fees.
Shipping costs and order processing fees will be indicated in the Client's cart before the final validation of the order.
For all products shipped outside metropolitan France, customs duties, local taxes, import duties, or state taxes may be required. These fees and amounts are not the responsibility of www.fatafea.com. They will be your responsibility and are entirely your responsibility in terms of declaration and payment to the competent authorities and organizations of your country.
Fata Fea reserves the right to modify its prices without notice. Products will be invoiced based on the rates in effect at the time of order registration.
Order and Availability
Browsing the site is without obligation to purchase. By validating your order online, you accept these general conditions of sale.
Any order will only be validated after acceptance and receipt of payment by Fata Fea (or other).
Certain personal data of the Client is required for the proper execution of the Order by Fata Fea. Some personal data of the Client is required to create a personal account. The Client is required to provide complete, up-to-date, and loyal information, and Fata Fea cannot be held responsible for this. The Client is informed that some of the information requested is mandatory for the proper execution of the Order they have placed, which they expressly acknowledge.
The description of the Products is available to the Client on the Site, which the Client accepts and acknowledges. Once the Order is finalized, the acceptance is confirmed by Fata Fea by sending an email to the Client at the address provided during the Order.
Fata Fea will send an invoice to the Client by email to the address provided during the Order. The Client is advised to save or print their invoice and keep it.
Fata Fea reserves the right to cancel or refuse an order in the event of a dispute with the Client over a previous order or orders that do not comply with its commercial policy (defined in these GTC).
Our product offers are subject to availability or order. For our custom order offers, the Customer is informed on the product page(s) of the production lead time. If the Customer has any questions regarding lead times for custom made products, they can contact this email address: hello@fatafea.com. For our stock offers, in the event of unavailability of one or more products after the Order has been placed, we undertake to notify you by email as soon as possible. The Client can then cancel their order and receive a refund of any sums already paid. When a product is no longer available, it will be displayed as "sold out," and it will therefore no longer be possible to order it. Fata Fea cannot be held liable in any way for the definitive or temporary unavailability of products, nor can it be held liable for any damages in favor of the Client.
Delivery
Delivery fees will be specified on the Site, including all taxes, during the Order process and must be accepted by the Client at the time of Order validation. It is expressly stated that the amount of delivery fees may vary depending on the territory of delivery of the Products, which the Client acknowledges and expressly accepts.
Customs fees must be borne by the customer. Fata Fea is not able to provide these rates, and it is the customer's responsibility to find out the customs price. Fata Fea cannot be held responsible for the value of the customs price. Following the proper receipt of the order and when it is ready to be shipped, we will send you the tracking number of the package, which you can track by entering the tracking number on the carrier's website.
Fata Fea delivers its Products in France, Europe, and internationally.
According to the information provided by La Poste - Colissimo, the delivery times for non-made to order pieces are as follows:
- Delivery in metropolitan France: 2 business days
- Delivery to French overseas territories: 5 to 7 business days
- International delivery: 4 to 8 business days
Fata Fea cannot be held responsible for delivery delays as they are not within its control; the responsibility lies with the carrier.
The following are the delivery rates set by Fata Fea :
- Delivery in metropolitan France and overseas territories: €8,80 including VAT
- International delivery: €22 including VAT
Products are shipped to the delivery address specified by the Customer at the time of ordering. The Customer must ensure that accurate and complete information regarding the delivery address is provided (such as street number, building number, staircase number, access codes, intercom names and/or numbers, etc.). Fata Fea cannot be held responsible for incorrect delivery of the package if the Customer has not provided the correct information.
Fata Fea ensures each purchase during transport until delivery. All orders must be signed at the time of delivery, at which point the responsibility for the shipment becomes the Customer's. If a recipient other than the Customer has been designated for delivery, the Customer also agrees that the third party's signature is sufficient proof of delivery and execution by Fata Fea. From that date, the Customer will be solely and exclusively responsible, as well as for their use and any consequences that may arise from it. Therefore, the Customer agrees to verify, at the time of delivery, that the delivered Order is complete, compliant and has not been damaged. Otherwise, the Customer agrees to refuse to accept the Order and to sign any supporting document. Any Order received by the Customer against signature will be deemed to be compliant, complete and in perfect condition at the time of delivery.
Payment
The full payment must be made at the time of ordering. At no time will the amounts paid be considered as deposits or advances. The Client pays for their order by credit card (Visa, Eurocard/Mastercard), with their Paypal account or by bank transfer, in accordance with the provisions of this article.
Fata Fea does not accept payment by check. The client must use the other payment methods offered.
For any transaction, the Client will indicate the number on the front of their card, the expiration date of their card, and the cryptogram on the back of their card (last three digits).
The Client's communication of their credit card number authorizes Fata Fea to debit their account for the amount of their order.
No cash on delivery shipment will be accepted, for any reason.
Fata Fea retains ownership of the item until full payment of the price by the Client. Purchases are made securely. The payment solutions adopted by Fata Fea are 100% secure. For credit card payments (Carte Bleue, Visa and e-Carte Bleue), all information that Clients communicate to Fata Fea is strictly protected and guarantees the compliance and security of each transaction.
Credit involves a commitment and must be repaid. Check your repayment capacity before committing.
Returns and exchanges
Once the product is launched into production, the order cannot be canceled or modified.
In accordance with Article L.121-20 of the Consumer Code, the Client has a period of fourteen (14) clear days from the receipt of the products to exercise their right of withdrawal, without having to justify reasons or pay penalties except for any return fees. The fourteen (14) day period runs from the receipt of the products: when the fourteen (14) day period expires on a Saturday, Sunday, or a holiday, it is extended until the next working day. Fata Fea recommends that the Client who wishes to exercise their right of withdrawal inform the Customer Service by email at hello@fatafea.com.
When requesting a return, the Client must specify the email address with which the Order was placed and the Product(s) concerned by the withdrawal, as well as attaching a copy of the corresponding invoice.
Custom-made products, due to their customization, cannot be returned or refunded.
The Product must be returned new, unused, with its label, in its original packaging and in perfect condition (if the product and packaging are damaged, incomplete, or deteriorated, the return and refund will be refused). Returned products that cannot be identified with the customer will not be refunded.
Return fees are at the Client's expense. Customs fees may be retained in case of return from a country outside the European Union. The product being returned must be sent by tracked parcel and the tracking number must be communicated to Fata Fea.
Only parcels with a tracking number will be guaranteed to be refunded.
Returned items without a tracking number will only be refunded if Fata Fea ensures their proper receipt. Fata Fea reserves the right to refuse the refund of the returned product(s) if the parcel is lost, stolen, or damaged during the return.
Unidentified returned parcels may be returned to the sender. Fata Fea reserves the right to refuse the return of the product(s) if they are in an unacceptable condition, in which case they will be returned to the Client without any compensation.
Returns should be sent to the following address:
35 rue Beaubourg 75003.
Intellectual Property
The entire Site (texts, images, videos, product descriptions, logo, graphic charter, information, etc.) is protected by all intellectual property rights and under copyright law (internationally). The elements mentioned above are the exclusive property of Fata Fea. The Site as well as its content (listed above) may not be reproduced, downloaded, modified, represented, sold, or exploited in whole or in part without the prior written authorization of Fata Fea. Without authorization, these actions may be subject to legal proceedings.
Fata Fea allows private use of the Site.
